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What People Say About Us - Warm Glass UK

We feel we offer great products with a service to match, but you don't want to hear what we think, here are just some of the comments which we have recently received from our customers:

If you would like to send us your feedback, please click Your Feedback

"Your service is great and I value it very much. We are a new business and it is good to have supplier who is so reliable. Many thanks!" Ann R

"Thank you for the speed and efficiency of your service. Ordered Thursday and arrived Tuesday to France, excellent job, thank you." Margaret N

"Thanks again great service (Eat your heart out John Lewis, try and beat Warm Glass for customer service)." Pat M

"I found Warm Glass online approx 2 years ago and placed an order.  Since then I have never looked at another site as I know everything is there. In addition there is always a constant update of new lines and always a friendly voice at the end of the phone willing to give advice.  Also I like the idea that loyalty is rewarded with discounts! I whole heartedly recommend 'Warm Glass' to anyone!" Helen B

"Great customer service, fast and efficient." Lyndsey T

"Excellent fast delivery and packed amazingly well, so no breakages. Nice doing business with you." Susan F

"Best glass shop in the internet - absolutely !" Pyry-Jukka S

"Super course and as usual I learnt and experienced a lot. I am so touched and impressed by the care and concern shown by Warm Glass staff, it's like visiting favourite family. Thank you, it may be your business but it feels much more personal than that." Pam M

"I rate you very highly, I always receive the best of attention,very fast delivery and very quick query response, Nothing is too difficult for Warm Glass " Aylene K

"Your service was outstanding and considering my glass had to come so far I was pleased when it all arrived intact – the packaging is brilliant and I think someone could play rugby with it and it would survive without breakages!! If any of your non-UK based customers are wondering if shipping glass is safe – Warm Glass are the people to do it." Maxine J, Switzerland.

"I have had 2 orders so far, excellent delivery time. Will buy again." Linda C

"I have been buying from Warm Glass for 7 years now and I think their service and products are fantastic. Never had a problem and would highly recommend." Claire P

"Could not wish for better!" Gipsy S

"Great online shopping experience backed up by excellent customer support – Thanks!" James T

"Excellent service, good advice and prompt delivery." Cherie L

"Just tried out your website for the first time. I'm a technophobe normally when it comes to ordering online, but your site is really easy to use. Thx" Matt

"Excellent web site and great service." Robert A

"god og nem hjemmeside, kvalitet til billige penge, hurtig levering varerne er sikkert pakket ind. Ingen problemer, kan kun anbefales." (Translated: "nice and simple website, quality at low prices, fast delivery, goods are securely wrapped.  No problems. Can only be recommended.") Heidi A

"Great service, very friendly staff, very helpful." The Art Surgery

"As always, a pleasurable walk through your shop!" Ann F

"Just a quick note to say thanks for sending on my work recently fired from the images in glass course last Thursday and Friday.  I was thrilled to see the fired work and thanks for getting it out, packed so well, to me so soon.  I really loved the course with Becky and found the 3 processes covered so interesting, I hope to incorporate some of them into my own work (one day!).  Thank you all those that support the class too, its such a nice place to come, feel welcome and have a great lunch!" Sue S

"Always a 1st class service delivery and packing 2nd to none what more can you ask." Patricia M

"Haven't shopped for a while, website better than ever, really easy to find what I needed. Thanks!" Sarah K

"Always excellent service." Susannah W

"Excellent service, fab glass and speedy delivery, Website is clear and easy to use." Brenda K

"Wonderful service and friendly help and advice. I love buying from Warm Glass!" Martin C

"A wonderfully simple online ordering procedure that gives me a great deal of confidence in ordering from you." Dave T

"I rang before making this order to see if picking up tomorrow would be difficult, as always helpful and efficient. I wouldn't buy my glass anywhere else." Mary N

"Great quality products, fast delivery. Love it!" Nichola Z

"Brilliant service and courteous, knowledgeable staff." Judith M-J

"Excellent, reliable and always very helpful plus maintain prices fairly." Jan S

"Thank you for such a great and helpful service also for sourcing such exciting new products.  I just wished I lived nearer to Bristol, I would be waiting outside every time you had a new delivery of glass." Michelle G-H

"Excellent service - excellent support." Ann C

"Well designed website and real people at the end of the phone to help." Shauna C

"Your website is easy and a pleasure to use." Sylvia C

"Very clear and a good range of beautiful glass". Caroline Q

"Helpful staff that are only a phone call away." Carole C

"Always very good. Great prices on essentials like thinfire and competitive prices on Bullseye glass." Roberta M

"Love the range. Staff always very helpful, nothing is ever too much trouble." Barbara H

"Fabulous range backed up by excellent service :-)" Linda D

"Always efficient and well stocked." Inez J

"Always a full selection and the information provided for products is great." Geraldine P

"Great service, brilliant products, fair pricing." Lynn M-D

"Fantastic - good delivery times and always good value. Great service whenever I ring and amazing workshops highly recommend" Michele D

"The staff at Warm Glass are always helpful and friendly - if I have any queries or questions I know I can speak to someone who will help. My orders are dispatched quickly. I just wish I lived closer so I could attend more of the great classes." Avril P

"Outstanding service quick friendly and accurate. Very prompt deliveries even if you live on a small island like me." Glyn B

 "What a great place to shop and save money as well." Jane F

"I am a first time customer and am finding your quick response to my queries, both excellent and informative. Thank you." Patricia D

"Excellent range of products at great prices. 1st class customer service too." Cheryl J

"great service fast and efficient, and glass is lovely every time, thanks Warm Glass, you keep me very happy" Pat G

"Thank you very much for delivering my order so quickly, all the items were well packed and arrived safely! Also, the customer service I received over the phone and via e-mails was excellent." Donna E

"Your company really is a pleasure to deal with - excellent customer service.  I really appreciate it." Charlotte D

"WOW! I am so impressed with your service. Ordered yesterday and received this morning - I'm hooked." Steven K-W

"Fantastic service thank you - my goods were delivered at 07.30 am, less than 24 hours after an easy website order.", Marianda T

"I just feel that I have to let you know that I am extremely pleased with the service I have been getting from you. I place my order and without fail I have received the goods the following day. Congratulations on giving such good service." Shirley P


"Thank you very much, I ordered on Friday, delivered on Saturday, that's what you call efficient." Glynnis H

"I know you're in business but I feel there's something rather special, personal, about Warm Glass which may explain why you seem to go that extra mile to help." Alan T

"Yesterday at one p.m. I placed an order with you, it arrived just before eight o'clock this morning. That is brilliant, thank you." Jean M
"Just wanted to say THANKS - another order received & I have to fight the childish eagerness to rip the box open (ok I try to fight it but fail!).  Roll on Thursday - night school night!" Tessa F
"very easy website to use - deliveries very prompt and very friendly and helpful drivers." Claudia D
"Je suis très satisfaite de vos produits et de vos livraisons rapide."    (Translated: "I am very pleased with your products and your quick delivery.") Jocelyne M
"Great service and super range of glass, thank you." Dawn M
"Very helpful staff and excellent service at all times." Wendy B
"Excellent service, excellent offers.  Helpful telephone service too." Hannah S
"Quick and helpful response both on problem with the last order and on the last feedback." Mikael G
"Love dealing with Warm Glass: great glass, and always quick delivery (I'm so impatient when I've ordered a box of goodies!!). Also, a friendly voice on the end of the phone if I need it!" Maree D-J
"My absolute favourite Bullseye webshop - the prices are competitive, even with international shipping :-)" Anne H
"Fantastic range of products. Just can't resist.  Delivery is always super fast.  Many thanks." A Cook
"I love you Warm Glass UK. You never let me down, customer service the best, your products the best I rate you the best. I always keep coming back for more of your high quality glass." Bernii R
"I will rate you with 5 stars, you always deliver very quick, often faster than in Denmark. and you have a great variation of glass to offer to low prices. And you have a great homepage." Lene H
"Fab choice of colours, love the discount incentives it has encouraged me to return and increase my order.  Now I need a larger kiln, lol" Marion S
"The staff are very helpful and the delivery is always quick, and the website is easy to use. Over the years I have received numerous deliveries, and in all that time I've only ever had one breakage, which I'm sure was down to the delivery driver." Hazel M
"I have been delighted with the service you supply since first attending a course in 2011. Thank you." Inez J
"Awesome.... really awesome." Stuart M
"Good site, easy to use & making payment is straight forward." Sandra M
"Terrific service. When I received a shipment that had been damaged in transit, I received a replacement without any hassles (having chosen the shipping insurance option) and Warm Glass sent out a replacement immediately. Brilliant." Catherine F
"Always very pleased with the service you give and everything is always packed so well....well done everyone involved with the order. Many thanks." Ray D
"Fantastic service every time!" Magnhild H
"I often find what I'm looking for on your site. It's always a joy and inspiration to browses well, and find new materials and ideas to work with. Many thanks." Caryl C
"A good website and a store that stocks lots and lots of lovely things." Michelle K
"Thank you for fantastic service and quick delivery. Lots of great products and very reasonably priced too....keep it up!" Sarah M
"Really good choice of items, quick delivery and reasonable costs." Moira K
"I love the "back in stock" e mail service." David M
"Excellent for service." Pamela F
"Warm Glass has a great and varied range of products :) and is always my first port of call for dichroic glass & studio supplies." Esther B
"Always had quick, professional service. Now also get student discount - Great! Thank you." Vikki S
"Very good, liked the discount just for visiting the site and subscribing." Barry P
"Wonderful friendly site, very helpful staff and great backup. Workshops here are a fantastic experience.....there's always something new and fresh to try out!" Siobhan M
"Excellent products and service. Many thanks for your help too." Elizabeth W
"Fab products and quick delivery! :-)" Moira H
"I received this morning the glass items I created at the fusing and slumping class. All arrived safe and sound! Thanks again to all at Warm Glass, I really enjoyed the course and all the staff there are a credit to you, special thanks also to Becky our tutor!" David G
"Warm glass is still by far the best UK supplier of art glass and accessories. Your website looks fab and is really user friendly and your prices remain competitive. Not to mention, your staff are always very friendly and helpful. Thanks for many years of good service." Jan D
"Always quick and very helpful, also have a good range of products, especially the dichroic." Christine B
"Brilliant! Always helpful at the end of the phone line. Great website , so easy to navigate, just wish you sold leading glass and tools as well." Helen G
"Great products and service, friendly staff." Lynette F
"Love the service I get from Warm Glass Staff and Company. Very efficient." Karen B
"Top quality service, very impressed with the personal touches e.g. 'try this' items and the festive additions in the Christmas order." Julia L
"Fast efficient and friendly service..." Carole R
"Brilliant, always helpful whether it is supplies or advice I need." Felicity V
"Spot on. Great range, excellent service." Geraldine P
"Best glass supplier in England!" Reta V
"Good products, fair price, on time and friendly advice. Just the job." Jacky E
"Always a pleasure to view your website and spend far too much!!" Andrew G
"Extremely useful and reasonably priced!" Frances L
"Never disappointed with the items I've ordered. Always high quality items and the little samples are always a nice surprise!" Patricia F
"Very good service. Excellent range of products & equipment. Good variety of special offers & deals throughout the year. Efficient and speedy delivery." South Essex College
"Brilliant, everything is so simple even for a beginner like me." Carole L
"Top Class service, every time!" Sheila P
"Absolutely Brilliant ! A fantastic company with a lovely sense of fun, I did enjoy my Christmas Cracker and sprinkles.  The showroom is an Aladdin's Cave of goodies...." Catherine P
"Warm Glass are a fantastic company. They sell an ever growing and improving variety of excellent products and courses, have lovely approachable staff with impressive and extensive product knowledge and make a point of being pleased to advise beginners to experts at a moment's notice. It's not at all surprising to note that the company has so many loyal customers and indeed good friends." Lizzie D
"Five star service every time I have used your company. Thank You." Denise B
"1st class service from 1st class company." Pat M
"Many thanks for your fantastic service and new products to inspire me." Marjorie B
"Very good personal service from the staff." Audrey F
"Always very prompt, packed very well and always more than helpful. Excellent." Susannah W
"Thanks for such a terrific service - orders arrive so quickly and everyone in the office is so helpful if ever I call. You do a fantastic job in every way!" Melissa F
"Very clear and easy to use website. Very competitive price." Juline B
"Brilliant, the best service, variety of products and always fast delivery.  The only place worth getting your supplies from." Ann N
"Your service is always excellent!" Frances L
"Always a brilliant service and quick delivery." Glenice J
"Always quick and friendly service, brilliant variety of stock for hobby to professionals!" Charlotte C
"Great service and outstanding variety of products." Martin B
"Pretty darn good!!" Sue L
"Very helpful and prompt." Jayne I
"Thank you very much for a very inspiring day with Silvia Levenson at Warm Glass. I certainly came away with lots of new ideas which I hope to implement in my own glassmaking soon. It was also great to network with other glass workers." Sue M
"Just a line to thank you and all the staff for a truly life-changing experience at Miriam's masterclass!! ...  I look forward to refining my technique using some of the skills imparted by Miriam. Thanks again for a really unforgettable week - the teaching was fantastic and the people most friendly and welcoming." Judith M-J
"Last Friday was inspiring. A haven of 'me time' in my attempt to find space for exploration in glass, as opposed to making to make money." Sarah H
"Love the new web site. Have been ill and have not made jewellery for over a year. So your website has spurred me on to get going again. Many thanks." Pamela B
"Over the time I've been a customer I have been very impressed by your amazing attitude toward customer relations - you should start a course for other companies so that they learn by your example!" Richard T
"What a nice outfit you are. Your name suits you. It's an excellent website. Thanks." Josephine K
"Many thanks for my order which arrived exactly when you said it would. I was particularly impressed that when I phoned to say that one small thing was damaged a replacement arrived within 24 hrs!!  I 'm looking forward to getting to grips with the glass fusing." Maggie C
"Thank you so much Becky for a wonderful and inspiring course. You teach and instruct in such a relaxed and supportive manner that we come away rejuvenated, a bonus as many of us work in isolation which can at times be a bit stultifying." Pam M
"I would like to record my gratitude to Simon who gives me unstinting help in managing my Skutt kiln.  I am still not knowledgeable enough to use the Pro and Advanced stages and would very much like to be.  In general I use the automatic programmes but very much wish to be able to use the other programmes so with Simon's patient help I will maybe, in time, get there." Gwen F
"Seriously, you are a fantastic company to deal with and over the years Simon and Pippa have both been so helpful and encouraging. AND glass always arrives whole!!" Barbara H
"Thank you for sorting out the muddle over my orders.  Your customer service is exemplary and this is the first mistake that has happened in the many orders we've had from you. I am always amazed that you manage to get it right each time given the number of small, similar looking items on the orders.  Thank you for resolving this problem so efficiently, it was much appreciated." Donna R
"I would like to thank you,Veronica & the [hot] Warm glass team for being so understanding & helpful I really do appreciate it.  Success to your great business!" Peter G
"It was such a treat being with you all for 3 wonderful days - a strange mixture of learning and relaxation, which beats most "holidays" easily.  Please thank everyone at Warm Glass for their kind hospitality, and advise the caterer that the lunches were superb." Frances C
"I just wanted to say I had an amazing time last week - I learnt a lot about casting as well as 'myself'... in terms of glass I now feel I have more understanding and a clearer direction." Carole R
"I just wanted to say a huge thank  you for such a wonderfully inspiring course. We all loved it and discussed endlessly on the journey home all the new and exciting things that we could not wait to try... One of the things that we all really appreciated was your openness about other topics and tips that we would never have expected to have been taking away from the course, they are truly invaluable and covered items that we would not even have known to ask (as some were quite contrary to what we understood so far)... A further huge thank you to Simon who was so very helpful in all the casting and reaction tips that he generously shared. I love the amber and would never have thought it could be so effective. I am really looking forward to the endless list of tests that I have already compiled.... Thank you to a great team (and for a much appreciated late lunch which was gone before the M5!), and I really hope that we will all be back to enjoy another of your classes. The schedule looks amazingly tempting, I don't think it will be too long...." Trish D
"I just wanted to say a huge thank you to Becky and everyone else at Warm Glass... What can I say other than I am so “fired up” and inspired.  It was great to meet up with like minded Glass people and I got some great hints and tips.  (So much so I have got out the grinder -which has sat in its box since I bought it- and been playing with this morning!).  Many thanks again." Emma P
"Just wanted to thank you very much for your efficient & considerate customer service. It is very much appreciated. You package the orders with a great deal of care, & that means a lot!" Gill H
"just to let you know that your company are the best at delivery times.  Thank you." Jane C
"I have to say that your company's customer service has always been fantastic.  I have always been treated better than I have expected.  You really could be held up as an example of best practise to other companies.  And you are welcome to quote me on that!" Steve C
"Congratulations on a great year, you guys are inspirational and a pleasure to visit. Every time I have had a problem you have helped me . Keep it up, maybe one day I will be good enough for a master class!" Rosalie B
"In this greedy day and age  the free postage felt a bit like winning the lottery; it has left a lovely taste in the mouth. Thank you." Barbara H
"It is a real joy to order from such an organised and efficient company -  I just wish you could teach some of the other suppliers with how to do it!!" Michelle G-H
"I had such a great time [at the Silvia Levenson Class] and you all looked after us really well. Was an absolute pleasure." Robyn S
"It was really lovely to spend time with you all, to have time to wonder around and look at all the gorgeous glass, and to have such an inspiring and instructive time with Silvia and all the others - what a powerful bunch of women!  Once again, thank you very much indeed for putting the workshop on, for being so facilitative, patient and friendly and for looking after us all so well." Caroline M
"Thanks to all at Warm Glass for your help and patience on Monday. I was very impressed with the hospitality, the layout and stock. I really look forward to receiving my order. It was great to meet you all." Irene M
"Many many thanks for the order you sent me, prompt quick service not always the way today...will be recommending you and using your sales in the future one very happy customer." Heather S
"Thank you for your excellent customer service and care this kind of customer care keeps my ever growing confidence in your company you are all brill, and heres to more happy shopping with you." Bernadette R
"It's lovely to deal with a company and staff who are so helpful." Vicky B
"Thanks for making me feel so welcome I really enjoyed my course." Susan A
"Thanks once again for a very prompt and safe delivery. Can't wait to try the streakies! The website is easier to use and the colour plates are a good representation of what you actually get." Isabel M
"I would just like to say a massive big smiley thank you to everyone at Warm Glass for answering my plea and sending my order so quickly!!  You really have brightened up a particularly wet and rainy Friday afternoon." Kate H
"Just a note to say how impressed I am with your very prompt service. It was less than 48 hours between ordering the goods on Monday evening and packing them away in my studio Wednesday afternoon. Everything was well packed and all arrived safely. I was especially pleased that you were able to add an additional item to my order the following morning, the person on the phone was very helpful. I like the website very much, nicely laid out and easy to navigate round." Mary H
"I just want to thank you for the great service, extra fast delivery and wonderful items.  I received them all safely yesterday and was truly delighted." Alex H
"Thank you so much for the fast delivery, being in Ireland I was expecting it next week, not in two days!!!" Nichole P
"Wow! you are all amazing!!! I received my box this morning!!!! this is unbelievable ! i love you all!!!!!!!!!" Nanor T
"Thanks for the very speedy and excellent service." Lynne
"I have been buying from you for some time now, and would just like to say that you have a fantastic website which gets better and better; fantastic choice of stock which gets wider and wider; fantastic service, friendly and fast - fantastic!!  Thank you," Melissa G
"Many thanks for the speedy, efficient postage of my order." Geraldine P
"Just a note to say well done on an excellent and speedy order." Norman S
"Thank you for the well packaged and prompt dispatch of my order. A pleasure to do business with you." Andy D
"Easy to use." Tracey H
"Thanks very much for such prompt dispatch and delivery. This was my first order with you but certainly won't be my last." Sue C
"Friendly service." Hazel T
"Great service and very helpful!!" Mario C
"Fabulous service." Caroline R
"Received my order this morning. As usual everything perfectly packed and excellent  service.  I just want to say how much I appreciate having Warm Glass UK as my supplier of Bullseye Glass. When I first started creating with glass consistent supply of glass and related products was very frustrating, but you have excelled my expectations on fast delivery, amazing range of colours and type of glass all available at the click of a mouse button.  Furthermore your positive determination to remain competitively priced without infringing on service is exemplary.  I am waxing lyrical aren't I but you guys really do deserve some enthusiastic appreciation." Linda G
"Great service." Kenny S
"Ordered on the web mid afternoon, delivered next day. Could not have been better if I had gone to a shop." Michael B