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Gift Certificate FAQ

Frequently Asked Questions about Gift Vouchers

 
Purchasing Gift Vouchers
How to send Gift eVouchers
How to print Gift eVouchers
Using Paper Gift Vouchers
Using Gift eVouchers 
If you have any problems

Purchasing Gift Vouchers

Gift Vouchers are purchased just like any other item in our store. You can pay for them using our standard payment method(s). We offer both a paper gift voucher (sent in the post) and eVouchers, which you can send on to another recipient by email from your account. Either way the voucher comes with its own unique code which can be entered on Checkout from our store. Any leftover balance will be credited to the recipient's account.

How to Send eVouchers

Once your eVoucher has been approved by our team it will appear on your own account (in the 'My Account' section of the website). You can then send some or all of it to one or several people. To send a Gift Voucher to someone else you need to go 'My Account' and click on 'Send a Gift Certificate'. You can find the link to 'My Account' at the top of every page on our website. When you send a Gift Voucher, you need to specify the following: The name of the person you are sending the Gift Voucher to. The email address of the person you are sending the Gift Voucher to. The amount you want to send. A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent. Once you are happy, press 'Send Now' and you are done.

How to Print Gift eVouchers

If you ordered an eVoucher but want to print the voucher rather than email it, just send the voucher to your own email address and print it out. To send the eVoucher simply follow the steps in the 'How to Send Gift Voucher' section above and enter your own email instead of the recipients.

N.B. If, after sending yourself the voucher, you change your mind and want to email it directly to the recipient, then click on the 'redeem voucher' link in the email to put the voucher amount back onto your account. You can then send the voucher again from the 'My Account' area of the website.

Using Paper Gift Vouchers

At step 3 of checkout there is a box to enter the discount code. Enter the code on your paper voucher then click Apply. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future (go to 'My Account' to see the balance).

Using Gift eVouchers

If you receive a Gift eVoucher there is a link in the email to redeem the eVoucher. Click on this link. You will be asked to log into your account and when you do the eVoucher will be applied to your account. You will see the balance in the 'My Account' section of the website. When you buy something the voucher amount will automatically be deducted in stage 3 of the checkout. Alternatively if you do not click on the redeem link in the email, you can simply enter the eVoucher code at Stage 3 of checkout as you would for a paper voucher (see above).  If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future (go to 'My Account' to see the balance).

If you have any problems

For any queries regarding the Gift Vouchers, please contact us via our Contact Page. Please make sure you give as much information as possible in the email, and if you have emailed the voucher to someone else, please tell us the email address it was sent to.

 

Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132