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Warm Glass Brexit statement

European Delivery

We're committed to supplying our European community with quality service.

We're delighted that European Delivery is now available, and orders are being delivered successfully. There can be small delays to some orders through the customs process, but this should be temporary.

Order with confidence:

*currently excludes Bullseye Tekta

Your questions answered:
  • Q: What is VAT?

    A: Value Added Tax (VAT, MOMS, ALV, TVA) is the tax that all people pay when they buy goods.


  • Q: Do I need to pay VAT to Warm Glass?

    A: You will no longer pay VAT at the Warm Glass checkout.

    VAT will not be charged by Warm Glass for customers who log in from EU countries. Your local VAT will be charged by the courier before the order is delivered.


  • Q: Is this a temporary arrangement?

    A: From 1st July 2021, the EU intends to have an Import One Stop Shop (IOSS) set up. This will allow our EU customers to pay local VAT at the Warm Glass checkout and fast-track delivery.


  • Q: What is Duty?

    A:  Customs Duty is a tariff or tax imposed on goods when transported across international borders. 


  • Q: Will I need to pay Duty?

    A:  We have a wide range of duty-free products (including Bullseye Sheet Glass*, Frits & Powders) but some products will incur duty. 

    See our handy guide to help work out which products are duty-free.

    If your order has any duty to be paid, this will be calculated alongside your VAT, and you'll be notified by our courier when it's ready for online payment.


  • Q: How will I place my order?

    A:  Place your order as normal and this will be exempt from UK VAT. This will happen automatically at checkout. When your order is on the way, the courier will notify you by text or email to make your local VAT payments and duty if required. 

    Your Warm Glass order will then be delivered.


Please note: We're currently unable to accept orders over 30kg due to EU delivery restrictions - we hope this is resolved as soon as possible.

Your support has been incredibly important to us, and we look forward to continuing our creative path together in 2021.
Best wishes,

The Warm Glass Team

April 2021

Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132
© Warm Glass UK, 2015-2018
Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132