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Delivery Costs - Warm Glass UK

Delivery costs are automatically calculated at checkout.

Mainland UK Delivery

UK shipping costs Warm Glass

Prices shown include VAT

Standard Delivery: Delivered in 3-5 working days. Orders under 2kg are sent by Royal Mail, orders over 2kg are sent using DPD. Delivery is usually between 8.30am and 6.30pm, Monday to Friday.

Priority Delivery: Delivered in 1-2 working days. Sent by DPD and will require signature on delivery.  Priority orders placed before 1.00pm will normally be sent out the same working day.  Priority delivery is not available during some busy periods and to some remote postcodes as we cannot guarantee the service. Delivery is usually between 8.30am and 6.30pm, Monday to Friday.

Guaranteed Next Working Day: Orders must be placed before 1pm on a working day to be delivered the following working day before noon.

Saturday Delivery and Sunday Delivery: Orders must be placed by 1pm Friday.

Click and Collect: A free service available for any order which allows you to collect you order from our warehouse near Bristol airport. These orders are usually ready to collect the following day, however if you wish to collect the same day, please call the office first so we can prepare your order for your arrival. Please check our opening hours and address before coming to collect your order. Most orders can be picked up from our main warehouse in Unit 5, however orders containing kilns or full sheets of glass are collected from Unit 3 in the same Business Park.

*Oversized Orders:

For larger orders we offer two different delivery options, Box Shipment and Palletised Delivery:

Box Shipment: Orders including 1 to 6 full sheets of glass (excluding Tekta) can be sent by Box Shipment instead of on a pallet. The charge is £55, but we will send you a £35 credit note to spend with us when the box is returned using our free returns label, giving a net charge of just £20. THIS EXCLUDES TEKTA SHEETS. If you do not see the 'Box Shipment' option at checkout then your order does not qualify for this option.

Palletised Delivery: Orders including 6 or more full sheets, any Tekta 60x60cm sheets or any Tekta full sheets have to be packed in a crate and delivered on a pallet which is charged at a flat rate of £55. Pallet deliveries take 3-5 working days, and you will be contacted to confirm the delivery date.

  • In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.
  • Warm Glass reserves the right to charge a surcharge for delivery to remote destinations. We will always contact you before sending if this is the case.

UK Islands and Northern Ireland Delivery

Warm Glass Delivery to Northern Ireland and UK Islands

Prices shown include VAT

Standard Delivery: Delivered within 7 working days. Orders under 2kg are sent by Royal Mail, orders over 2kg are sent using a courier service. Delivery is usually between 8.30am and 6.30pm, Monday to Friday.

Priority Delivery: Delivered in 2-3 working days. Sent by courier and will require signature on delivery.  Priority orders placed before 1.00pm will normally be sent out the same working day.  Priority delivery is not available during some busy periods and to some remote postcodes as we cannot guarantee the service. Delivery is usually between 8.30am and 6.30pm, Monday to Friday. Not available on orders over 30kg.

Palletised Delivery:  Orders containing any full sheets or Tekta 60x60cm sheets have to be packed in a crate and delivered on a pallet which is charged at a flat rate of £85. Pallet deliveries take up to 7 working days, and you will be contacted to confirm the delivery date.

  • In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.
  • Warm Glass reserves the right to charge a surcharge for delivery to remote destinations. We will always contact you before sending if this is the case.

European Delivery

Low European delivery from Warm Glass

Prices shown include VAT

Standard Delivery: Delivered within 14 working days. Orders are sent by Royal Mail and are not tracked unless they are over 30kg. Delivery is usually between 8.30am and 6.30pm, Monday to Friday. Not available on orders between 2kg and 30kg. Europe delivery on orders over 30kg will be charged according to weight in 1kg increments, and will be tracked.

Priority Delivery: Delivered in 5 to 7 working days. Sent by courier and will require signature on delivery.  Priority orders placed before 1.00pm will normally be sent out the same working day.  Priority delivery is not available during some busy periods and to some remote postcodes as we cannot guarantee the service. Delivery is usually between 8.30am and 6.30pm, Monday to Friday. Not available on orders over 30kg.

*Palletised Delivery:  Orders containing any full sheets or Tekta 60x60cm sheets have to be packed in a crate and delivered on a pallet which is charged according to destination. Pallet deliveries take up to 14 working days, and you will be contacted to confirm the delivery date. Palletised overseas orders may occasionally incur an extra delivery charge. We will always contact you before dispatch if this is the case.

  • Whilst we always aim to deliver on time, between 28th November and 24th December delivery times cannot be guaranteed.
  • Warm Glass reserves the right to charge a surcharge for delivery to remote destinations. We will always contact you before sending if this is the case.

The following are the countries for which our Europe delivery costs are applicable:

Austria France Poland
Belgium Germany  Portugal
Croatia Hungary Slovakia
Czech Republic Ireland Slovenia
Denmark Italy Spain (not the islands)
Estonia Luxembourg Sweden
Finland Netherlands  

Worldwide Delivery 

Delivery to Worldwide addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays.

Delivery Options Price Delivery Times and Conditions
Worldwide delivery on any order Charged according
to weight and
destination

Standard delivery 7 to 14 working days
(remote destinations may take longer)

We use Mail and Courier services to deliver packages to our Worldwide Zone customers. We maintain the lowest shipping charges at all times. Costs of shipping to Worldwide destinations will be confirmed on point of order.

Warm Glass reserves the right to charge a surcharge for delivery to remote destinations. 

Palletised overseas orders may occasionally incur an extra delivery charge above that shown in the checkout. We will always contact you before dispatch if this is the case.

Any applicable import duties, taxes, and brokerage/handling fees are not included in the product price or shipping cost and would be collected upon delivery from the carriers. Such charges are recipient’s responsibility as we are only charging the transportation fee for the package. You can check with your country’s customs office to determine what these additional costs might be.

Returns

We hope you will be pleased with your purchase from Warm Glass UK, but if you are in any way dissatisfied with the goods you receive from us then you should contact our Customer Services team immediately on 01934 863344, and we will be pleased to assist you.  Please take a look at our Returns Policy for more information.

Breakage Cover

We pride ourselves in excellent packaging methods and we experience very few breakages in transit. However, a small proportion of breakage in transit is inevitable.

For a small charge, we will guarantee that any breakage in transit will be replaced or compensated for as quickly as possible at no cost to you. Breakage in transit must be reported within five working days of receiving the goods.  See our Breakage Cover page for more details.

UK Breakage Cover (Includes all of the UK) Any order £2.40
EU Breakage Cover Any order £6.00

Worldwide Breakage Cover — We cannot offer the same breakage cover for Worldwide orders as we do for UK and Europe. However, if you feel that your goods have been inadequately packaged, please send us a photo, we will happily give you a refund.

© Warm Glass UK, 2015-2018
Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132