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Safety at Warm Glass

Coronavirus (COVID-19)

Your safety is incredibly important to us. We've been taking measures to help prevent the spread of Coronavirus and to help protect you, our staff and our students.

Delivery between 5-10 working days for all orders.

Please note: Our amazing warehouse team are working with strict safe distancing policies and the measures outlined below, therefore our delivery times have extended to 5 to 10 working days. We apologise for any inconvenience this may cause and we are working hard to process your orders as quickly and safely as possible.

 

To all of our customers and members of the fused glass community,

The next few weeks are going to be challenging for us all, but we believe crafts and creativity will be incredibly important for our mental health and wellbeing. As your fused glass supplier, our online service is continuing for as long we can whilst following government guidelines and keeping our staff safe.

We have extended our delivery times for existing and new orders, so that our team can continue to fulfil your orders safely and provide you with the support you need.  If you have any questions, please get in touch with our dedicated team at info@warm-glass.co.uk, but please note that we're experiencing high levels of emails and calls. We are really grateful for your patience and understanding during this time.

What measures are in place to help protect you and our staff?

  • All of our staff that can work from home are doing so. Our remaining team members are following up-to-date government advice, with extensive safe distancing policies, routine handwashing, and will self-isolate if symptoms show for them or anyone in their household.
  • We have temporarily closed our Resource Centre, both shop and studio, until the 30th May.
  • Click & Collect orders are unavailable until further notice.
  • Our couriers DPD and Royal Mail continue to operate and have strict cleaning policies for their drivers, depots and offices.
  • All drivers will make non-contact deliveries, but you can also request that your parcel is left in a safe place.

We thank you again for your support and understanding. Stay at home, stay safe and stay creative. 

Simon, Pippa & The Warm Glass Team

26th March 2020

Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132
© Warm Glass UK, 2015-2018
Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132