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Warm Glass Brexit statement

Warm Glass & Brexit

We are committed to supplying our European customers with our quality service.

We know Brexit has caused disruption for our European friends, and we want to thank you for your patience and understanding.

Our courier has now resumed delivery, and we are in the final stages of testing this service. As soon as we have final confirmation of successful delivery, hopefully within the next few days, this will allow us to resume our European service.

Here are answers to some of the questions we have been asked:

  • Q: What is VAT?

    A: Value Added Tax (VAT, MOMS, ALV, TVA) is the tax that all people pay when they buy goods.


  • Q: Do I need to pay VAT to Warm Glass?

    A: You will no longer pay VAT at the Warm Glass checkout.

    Our customers from the EU have always paid VAT on Warm Glass orders. However, from 1st January 2021, VAT will not be charged by Warm Glass for customers who log in from EU countries. Your local VAT will be charged by the courier before the order is delivered.


  • Q: Is this a temporary arrangement?

    A: From 1st July 2021, the EU intends to have an Import One Stop Shop (IOSS) set up. This will allow our EU customers to pay local VAT at the Warm Glass checkout and fast-track delivery.


  • Q: What is Duty?

    A:  Customs Duty is a tariff or tax imposed on goods when transported across international borders. 


  • Q: Will I need to pay Duty?

    A:  All products with UK Country of Origin will have no duty charge.

    We're working closely with HMRC and have applied for 'UK Origin' classification for most of our product range. We're currently awaiting certification for this, and we'll update you as soon as possible.

    If your order has any duty to be paid, this will be calculated alongside your VAT, and you'll be notified by the courier when it's ready for online payment.


  • Q: How will I place my order when European Delivery is available?

    A:  Place your order as normal and this will be exempt from UK VAT. This will happen automatically at checkout. When your order is on the way, the courier will notify you by text or email to make your local VAT payments and duty if required. 

    Your Warm Glass order will then be delivered.


We're committed to supplying our European community, and we'll continue working hard to make the process as straightforward and affordable as possible.
Your support has been incredibly important to us, and we look forward to continuing our creative path together in 2021.
Best wishes,

The Warm Glass Team

22nd January 2020

Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132
© Warm Glass UK, 2015-2018
Registered office: 5 Havyat Park, Wrington, Bristol, BS40 5PA, UK
Company Reg No. 5365166. VAT No. 791350132